Order & Delivery
From custom delivery scheduling to premium garage service, you have options.
ORDERING INFORMATION
We have many ways for customers to place orders for firewood, wood pellets and Biobricks. All orders must be paid in full before the delivery is scheduled and all products are available on a first-come-first-served basis when inventories run low in the winter.
Order Online
To order online by credit card, click the Order Now button at the top of the screen and you’ll be directed to a full menu of all our products. You can also click the Order Now button found on the individual product descriptions. Select the products you want to put in your cart, select the month you would like us to deliver, and then check out. We accept all major credit cards through our secure Shopify store. We will follow up with an email and phone call to discuss the delivery details.
Order By Phone
Call our customer service line any time at 603-945-5305 and we’ll be happy to take your order over the phone. At this time we will answer any questions you have about the products and pricing, gather some information from you about the delivery and take your credit card payment.
DELIVERY INFORMATION
For all orders, you will select the month that you would like us to make the delivery. We will call you one week before the delivery to let you know the day, and to discuss important delivery instructions. We do not require anyone to be home at the time of delivery. You will need to mark the spot where the product should be placed and give this information to us when we call. If you do not mark the drop location in the manner you described we won’t be able to make the delivery and you will be charged a second delivery fee and become subject to the existing schedule.
Premium Garage Service
We are happy to place your palletized products in your garage. This service requires the use of a separate pallet jack and costs $50.00. Before requesting this service, please make sure you’re able to have the drop location area cleared out and free of objects, safe, and that the floor is flat, smooth concrete.
Custom Delivery Scheduling
If you would like to arrange a specific delivery day and morning/afternoon time slot, you can purchase the Custom Delivery Scheduling service for $100.00.
Delivery Rates
Our delivery rates are based on our costs for trucking, equipment, labor and fuel to deliver cordwood or palletized products to your town. We use a calculator that references your zip code, so the further you live from Epping, NH then the greater the cost (see calculator below to determine your rate). The cost to have palletized items delivered is greater than the cost to have cordwood delivered because of the nature of the truck and equipment required.
Off-Road Deliveries
Our delivery trucks are very large and heavy and can’t leave your paved or dirt driveway. If you would like to have us drive on your field or lawn, please call to arrange this. We’ll require you to sign a legal waiver accepting financial responsibility for our costs in the event we become stuck or damage your property.
Our Current Rates:
Only The Best
In the world of wood pellets, junk pellets are everywhere. We sell only brands we use and trust. Call us anytime to learn more about our premium selection. Need to see the difference yourself? Ask us for a free bag - you'll be back 🙂
Super Convenient
Browse our site and easily place your firewood or wood pellet order online or call and talk with an experienced professional. Convenient home delivery is just a few clicks away. Want pallets placed in your garage? No problem.
We Get It Done
With the acreage to store high volumes of inventory, in-house trucking fleet, and years of experience in the forestry, wood processing and delivery industries, we're well equipped to meet your heating needs all winter long.
Request a Delivery
Get reliable, hassle-free firewood & wood pellet delivery at the best prices in Maine & Southern New Hampshire.
